1. Are you a manufacturer or trading company?
WSHT Mining Group is a vertically integrated manufacturer based in Henan, China. We have overseas warehouses in Kyrgyzstan (Central Asia), Indonesia (Southeast Asia), and Kenya (Africa). We independently control the whole process from raw material processing to core technology R&D, eliminate all middleman profits, and offer direct factory prices.
2. What are your main export markets?
Our business operates successfully in more than 70 countries across Africa, Central Asia, Russia, South America, Southeast Asia, etc. We focus on supplying customized equipment for complex mining operations.
3. What installation support do you provide?
Our dual-track installation service includes: *Standard Projects: Self-installation guided by AR with 3D manual *Large-scale Projects: On-site installation by certified engineers with full-time supervision. Besides, 3 free commissioning services are available after installation.
4. How efficient is your spare parts supply?
Our global network covers 10 spare parts warehouses in West Africa and Central Asia with real-time IoT inventory tracking. Fast shipment for regular wear parts. Long-term clients enjoy a 20% discount on all replacement parts for lifetime.
5. What advantages does your after-sales service have?
All machines come with a 12-month full unit warranty and a 24-month warranty for core components. Dedicated after-sales managers offer 24-hour response support. For on-site maintenance, our engineers arrive within 24 hours domestically and 72 hours overseas.
6. How to get customized solutions and quotation?
Contact us via Alibaba International: Our dedicated sales consultant replies within 12 hours, and process engineers finish equipment selection within 24 hours, providing customized mineral processing solutions plus highly competitive factory quotations.
